Contact Us
We are here to help with orders, products, payments, shipping, returns, refunds, privacy requests, and general questions.
How can we help?
Order & Product Questions
Contact us for questions about product information, specifications, order status, payment, shipping, tracking, returns, refunds, or general store support.
Email: service@doventaro.com
Phone: +86 135 7640 4290
Customer Service Hours
Our customer-support hours are:
8:00 AM – 10:00 PM Daily
We review customer requests during these service hours.
Help us locate your order quickly.
When contacting us about an existing order, please include your order number and the email address used at checkout whenever possible.
- Order number
- Name or email used at checkout
- Product or products involved
- A clear description of the issue or question
- Photos of the package or product when reporting damage, defects, or an incorrect item
Planning a return?
Eligible returns may be requested within 30 calendar days after delivery. Approved refunds are generally processed within 5–10 business days. See the full Return & Refund Policy for conditions and instructions.
Questions about your personal information?
For privacy questions or requests relating to access, correction, deletion, consent, advertising choices, or other applicable privacy rights, email service@doventaro.com. We may request reasonable information to verify your identity before completing certain requests.
Clear information, easy to find.
Doventaro™ provides the following official brand and customer-support information for customers, orders, privacy requests, and general store inquiries.